Shipping policy
Domestic Shipping
We offer FREE SHIPPING in the continental U.S. on orders over $150. If your order is under $150, we simply pass the exact shipping rate we have onto you. It is against our principles to try to make money on shipping fees at your expense.
We utilize FedEx, UPS and USPS in the United States to expedite your order arriving at your door. Orders generally take 1-2 business days to process before they ship, then another 1-3 business days in transit before delivery is complete.
**M2 The Machemehl Method® is not responsible for damaged, lost or stolen packages. We also cannot guarantee delivery times as those are controlled by a third-party carrier such as UPS, FedEx or USPS.**
We can not be responsible for what happens to shipments once they leave our facilities. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third-party logistics carrier, that being USPS, UPS, FedEx or DHL. We can't be accountable for the mistakes or errors of a third-party carrier.
TIP
Use the tracking number in your shipment confirmation e-mail to keep an eye on your order after it has left the M2 The Machemehl Method® Fulfillment Center. Having trouble locating or using your tracking number? Contact our Customer Support Team via email at info@m2institute.com.
A lost package is one that was misdirected, misplaced or lost by the carrier, and is not delivered to the shipping address.
A stolen package is one that was delivered to the shipping address by the carrier, but is not physically received by the addressee.
A damaged package is one that is mishandled by the carrier and arrives to the customer in a damaged or otherwise unsatisfactory state.
Monitoring your order’s tracking and delivery status can help you ensure that your package is successfully received upon delivery.
International Shipping
All orders with a destination outside of the US (to most countries) are shipped by the following carriers: USPS, UPS, DHL or FEDEX. Your order weight and destination will determine the cost of shipping. In general your order should arrive within 9-21 calendar days, however we do not guarantee delivery time (see more detail below).
**M2 The Machemehl Method® is not responsible for lost or stolen packages.
We can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third party logistics carrier, that being USPS, UPS, FedEx or DHL. We can't be accountable for the mistakes or errors of a third-party carrier.
TIP
Use the tracking number in your shipment confirmation e-mail to keep an eye on your order after it has left the M2 The Machemehl Method® Fulfillment Center. Having trouble locating or using your tracking number? Contact our Customer Support Team via email at info@m2institute.com.
A lost package is one that was misdirected, misplaced or lost by the carrier, and is not delivered to the shipping address.
A stolen package is one that was delivered to the shipping address by the carrier, but is not physically received by the addressee.
Monitoring your order’s tracking and delivery status can help you ensure that your package is successfully received upon delivery.
International Shipping Disclaimer
Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. We are not responsible for any additional import fees, tariffs or customs regulations. We try our very best to keep up with the laws of the countries around the world, however they do change often and we cannot be 100% sure that we are up to date on them so please check with your country’s customs office. We will ship your package to you privately, however the responsibility of receiving the package is 100% yours.
Shipping Costs & Delivery Time
You can find out the cost to ship to your country by going through the checkout process or contacting us. Shipping and delivery time is not guaranteed under any circumstances.
Do I have to Pay for Customs, Taxes & Duties? What if My Package Doesn’t Make it Through Customs?
We do our best to ensure that international shipments are sent with all requisite paperwork and forms. Sometimes packages may be stopped and inspected by Customs officials at the border of your country. In our experience these inspections are quick and easy, but in some cases it may cause added expense and a delay in your package arriving. Usually these delays will be shown in your tracking information.
Based on the laws of your country, some items may not be available for shipping to your country. We are unable to keep up with what supplements are allowed in which jurisdiction. It is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we will offer you a full refund minus shipping and return shipping (if applicable) costs when we receive the package. Unfortunately, if your package is seized and destroyed we’re not able to offer a refund whatsoever.
It’s also important to understand that you may be charged processing fees, import fees, duties & taxes by your government at the time of receiving the package (although based on our experience this is rare). The duties & taxes laws vary greatly from country to country, so it’s best you check the laws in your country. If you refuse to pay the duties & takes charge when accepting the package it will be sent back to us and we’ll refund you the full amount minus shipping and return shipping cost.
By completing an international order on this website, you agree and understand to the above in addition to our terms and conditions.
If you have any questions, please feel free to contact us anytime. We look forward to helping you achieve your health & wellness goals!
